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Effective date: 24 September 2026
These Terms apply when you enrol in, purchase or use an Aevum Clinic program, membership, appointment or service.
They operate alongside:
Where a specific written agreement expressly varies these Terms, that agreement applies to the extent of the variation.
A website pathway result is a preliminary recommendation only.
Your final program or service should be confirmed with Aevum.
Aevum may recommend:
Aevum may ask you to complete health, intake or consent information before providing a service.
You must provide relevant information honestly and notify us of relevant changes.
Aevum may decline, modify, pause or discontinue a service where we reasonably consider this appropriate for safety, suitability or responsible service delivery.
Published prices include GST.
The fees applicable to your program or service will be explained before you enrol.
Payment is ordinarily completed in clinic, or by another arrangement agreed with Aevum. A payment may be split between an in-clinic or offline method and an arranged online payment.
Aevum may use Practice Better for an arranged online payment. That payment does not change the confirmed program value. Aevum does not provide consumer credit.
An instalment option may be available through the payment provider. Availability and eligibility vary. No particular provider or limit is promised.
The $399 AEVUM Experience can be credited in full toward an eligible AEVUM program when you enrol within 7 days. If you continue into an eligible treatment program, the Experience counts as your first treatment session. You do not receive an additional session beyond the advertised course. Treatment remains subject to suitability. The credit is for that same client. It is not a cash refund and it cannot be transferred to someone else.
Depending on the service, payment may be:
Where a payment provider's own terms apply to an instalment option, those terms are separate from these client terms.
Aevum will not establish a recurring payment without appropriate authority.
Aevum Reset is currently:
Month 1 is $699. Month 2 is $399. Month 3 is $399.
The total initial three-month program value is $1,497.
Payments are ordinarily made monthly unless you choose or agree to pay the initial program upfront.
Reset is one continuous program. The initial commitment is three months.
After the minimum period, Reset may continue month-to-month at $399 per month for as long as you choose to remain on Reset.
That continuation is still Aevum Reset. It is not a separate program.
If you request to end the program early for change of mind, Aevum may charge for services, products and benefits already supplied and reasonable unrecoverable costs caused by the early termination.
Aevum will not impose an arbitrary penalty or automatically require the entire unpaid balance regardless of the circumstances.
Nothing in this clause limits your rights under the Australian Consumer Law.
After the initial three-month commitment, Reset may continue month-to-month at $399 per month.
Reset does not continue into a later month unless you agree to remain on the program.
You may end that month-to-month continuation before a future month, allowing reasonable notice before that month begins.
Ending continuation does not retrospectively remove services already supplied, subject to the Australian Consumer Law.
Nothing in this clause limits your rights under the Australian Consumer Law.
Current Contour course options are:
The final course length remains subject to appropriate practitioner confirmation.
Current Signature course options are:
The final course length remains subject to appropriate practitioner confirmation.
Aevum Event Contour is a shorter technology-led pathway. Current course options are:
Event Contour is designed for suitable clients with modest, localised goals. Because it is a shorter course than Aevum's full Contour pathway, expectations should remain modest and individual results vary. Aevum will confirm whether the shorter course is appropriate for you.
Suitability remains subject to practitioner confirmation.
Aevum Continue is currently $205 per month for monthly maintenance, or $360 per month for fortnightly maintenance. Fortnightly means two treatments in the month. Both options are billed monthly.
It is maintenance for eligible clients with an appropriate history of Emerald-based treatment. Membership terms are confirmed when your Continue membership is arranged.
Completing Reset alone does not automatically make a client eligible for Continue.
Cancellation does not retrospectively refund services already provided, subject to applicable consumer rights.
Current standalone pricing may include:
Availability, suitability and booking arrangements may vary.
Current sauna booking is arranged directly with Aevum.
Some programs may include an allowance for practitioner-selected supplements or products.
Any such allowance:
Please provide at least 12 hours' notice if you need to cancel or reschedule an appointment.
Where less than 12 hours' notice is provided, Aevum may charge a reasonable late-cancellation or rescheduling fee of up to 50% of the value of the reserved appointment, or apply an equivalent reasonable adjustment to a prepaid program appointment.
Where you do not attend an appointment and provide no reasonable notice, Aevum may charge up to the value of the reserved appointment or treat one prepaid program session as used where this reasonably reflects the appointment time lost.
Aevum will not both charge the full appointment value and deduct the same prepaid session for the same missed appointment.
We understand that genuine emergencies, unexpected illness and exceptional circumstances occur.
Aevum may waive or reduce a fee where the circumstances are reasonable, including where we are able to fill the cancelled appointment.
If Aevum cancels or reschedules your appointment, no cancellation fee will apply.
If you arrive late, we may need to shorten or reschedule your appointment to avoid affecting other clients.
Where a meaningful service can still be delivered during the remaining time, the scheduled appointment may still be treated as supplied.
We will act reasonably in the circumstances.
Aevum programs are designed around a recommended cadence.
Completing treatment at substantially different intervals may affect:
We therefore encourage you to complete programs broadly within the recommended timeframe.
Unless Aevum agrees otherwise, unused prepaid technology-course sessions should generally be used within 12 months of purchase.
This is intended to encourage completion reasonably close to the program for which the sessions were designed.
Aevum may extend this period in reasonable circumstances, including:
If there has been a substantial gap, Aevum may require a new suitability or progress review before treatment resumes.
If circumstances arise that may require a pause, contact Aevum as soon as reasonably possible.
Where appropriate, Aevum may agree to:
Programs, memberships and sessions are personal to the client.
They cannot be transferred to another person after the program or service has commenced.
You cannot commence a program and later transfer unused sessions to another person.
A program or service may be purchased as a gift for another person where Aevum permits this.
The recipient must:
Once the recipient commences the service, the remaining program cannot be transferred to someone else.
If Aevum determines that continuing a particular service is not appropriate for you, we may stop, modify or pause the affected service.
Where you have prepaid for services that have not yet been supplied, Aevum will provide a reasonable refund, credit or other appropriate adjustment for the unused portion.
Any amount retained for services already supplied will reflect the reasonable value of:
Aevum will not retrospectively impose an arbitrary punitive per-session price because a program ended early.
If no service has been supplied and Aevum determines that the purchased service is unsuitable, Aevum will ordinarily refund the amount paid for that service.
Nothing in this section limits any applicable consumer right.
A change of mind after services have been supplied does not automatically create a right to a refund for those completed services.
Aevum will consider reasonable requests concerning unused prepaid services and any applicable rights under Australian law.
Please tell Aevum about relevant allergies, medications, supplements and circumstances when asked.
Opened or supplied consumable products are generally not refundable for simple change of mind where they cannot reasonably be resold.
This does not affect your rights where a product fails to comply with an applicable consumer guarantee.
Aevum does not guarantee any particular:
Results vary.
Factors that may affect outcomes include:
The absence of a particular cosmetic or body-composition outcome does not itself determine whether a service complied with the Australian Consumer Law.
Equally, nothing in these Terms removes any statutory consumer right.
You agree to:
Aevum provides nutrition, lifestyle, body composition and related non-invasive services within the scope of its practitioners.
Aevum is not an emergency medical service.
Aevum may recommend that you obtain medical or other professional advice where an issue is outside our scope.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Australian Consumer Law consumer guarantees apply automatically where applicable.
We encourage you to raise concerns early so that they can be considered properly.
Contact:
Aevum will consider concerns reasonably and in good faith.
Personal and health information is handled in accordance with the Aevum Privacy Policy.
Aevum may change these Terms for future purchases, renewals or services.
We will not retrospectively change the fundamental commercial terms of an existing purchase without an appropriate basis or agreement where required.
These Terms are governed by the laws of Victoria, Australia.
AEVUM CLINIC PTY LTDABN 33 699 175 838123 Martin StreetBrighton VIC 3186Australiateam@aevumclinic.com.au