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Effective date: 24 September 2026
AEVUM CLINIC PTY LTD, ABN 33 699 175 838, trading as Aevum Clinic ("Aevum", "we", "us" or "our"), respects the privacy of our clients, prospective clients and website visitors.
This Privacy Policy explains how we collect, hold, use and disclose personal information and health information.
Aevum operates from:
Aevum Clinic123 Martin StreetBrighton VIC 3186Australiateam@aevumclinic.com.au
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and health information in accordance with applicable requirements including the Health Records Act 2001 (Vic) and the Health Privacy Principles.
Aevum currently provides client services to persons aged 18 years and over.
Depending on your relationship with Aevum, we may collect:
Some of this information may be sensitive information or health information under Australian law.
We aim to collect only information that is reasonably necessary for our functions and services.
We generally collect information directly from you when you:
We may also receive personal information from another person, for example where an existing client refers a friend or family member.
Where another person provides us with your information, we will take reasonable steps where required to make you aware of the collection.
We may collect, hold and use information to:
We do not sell client health information.
We do not use health information for unrelated marketing purposes without appropriate consent.
The website pathway finder may ask questions about your goals, routine, previous experience, preferred level of support and whether practitioner review may be appropriate.
It uses rule-based logic to produce a preliminary recommended starting pathway.
A pathway recommendation is not:
Aevum may recommend a different pathway, further assessment, medical clearance or no treatment after reviewing your circumstances.
More detailed health information may be collected through our intake and consent processes and during the provision of Aevum services.
We aim to keep detailed clinical information in systems intended for client care rather than unnecessarily duplicating it across website and marketing databases.
Please provide health information accurately and tell us when relevant circumstances change.
Aevum uses Practice Better to support functions including appointment management, client records, forms, communications and aspects of service delivery.
Information needed to create and manage your Practice Better client record may include contact information, appointment information and information you provide through Practice Better.
Practice Better may process or store information outside Australia, including in Canada and the United States.
Practice Better has its own privacy practices and terms.
Aevum uses Supabase as part of the infrastructure supporting our website and lead-management system.
Information stored through this system may include:
Aevum's primary Supabase project region is configured in Sydney, Australia.
This website database is not intended to replace our clinical record system.
Aevum uses third-party providers to deliver operational emails and other communications.
Our current email infrastructure includes Resend.
We seek to minimise sensitive health information in ordinary email communications.
Some communication service providers may process information outside Australia.
We may use third-party providers for:
Some providers or their subprocessors may process information outside Australia.
Countries in which our current services may process or store information include Canada and the United States, in addition to Australia.
Providers and their infrastructure may change over time.
Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps as required by law in relation to the handling of that information.
With your permission, Aevum may use Google Analytics to help us understand general website usage and improve our website and marketing.
Optional analytics should remain disabled unless you choose to allow analytics through our privacy controls.
You can use the Aevum website and pathway finder without agreeing to optional Google Analytics.
We do not intend to send Google Analytics:
Aevum may use privacy-safe aggregate events to understand general website funnel activity.
Our website may use cookies or browser storage for purposes including:
Our first-party campaign attribution record is currently designed to expire after approximately 90 days.
Some essential storage may operate because it is necessary for the website or booking experience to function.
Analytics is allowed if you accept, or if you do not decline within 8 seconds. You can turn analytics off later in Cookie Settings.
Aevum may send marketing communications where we have your consent or are otherwise permitted to do so by law.
Permission to contact you about:
is separate from consent to receive ongoing marketing.
Where we request express marketing consent, it will be optional.
You may unsubscribe from marketing at any time using the unsubscribe facility in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary booking, appointment, payment, program or service communications.
If someone refers you to Aevum, we may receive information such as your name and contact details from that person.
We use referral information to administer the referral and contact you about the referral.
Being referred to Aevum does not by itself constitute consent to receive ongoing marketing.
A person submitting another person's details through our referral system should have that person's permission to do so.
Aevum may take photographs for progress tracking where appropriate and with appropriate consent.
Clinical progress photography and marketing photography are treated separately.
We will not use identifiable client photographs for marketing without appropriate consent.
Choosing not to consent to marketing use of photographs will not affect access to Aevum services.
We may disclose personal information where reasonably necessary to:
We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.
Measures may include:
No electronic system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal obligations.
As a Victorian private health service provider, Aevum will generally retain adult health records for at least seven years after the last health service provided, where the statutory health-record retention rule applies.
Other information may be securely deleted, destroyed or de-identified when it is no longer reasonably required, subject to legal, accounting, dispute-resolution and operational requirements.
You may request access to personal or health information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete, out of date, misleading or otherwise requires correction.
Legal exceptions may apply in some circumstances.
We may need to verify your identity before providing access to information.
Requests can be sent to:
If you have a privacy concern or complaint, please contact Aevum first so that we can investigate and respond.
If you remain dissatisfied, you may have the right to contact the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner, depending on the nature of the matter.
We may update this Privacy Policy when our services, systems, providers or legal obligations change.
The current version will be published on the Aevum website with its effective date.
AEVUM CLINIC PTY LTDABN 33 699 175 838123 Martin StreetBrighton VIC 3186Australiateam@aevumclinic.com.au